In June of 2023, Keiro partnered with Vantage Research & Consulting Inc. to conduct a community-wide survey to assess the needs and preferences of Our Community. This is part of Keiro’s ongoing commitment to better understand the evolving needs of Our Community, as we look at the future of aging.

Keiro collected contact information of interested participants between June and August 2023. Those who submitted their names and email addresses received a link from Vantage Research to fill out a 10-15 minute survey between August 1, 2023 and September 15, 2023.

“Keiro is committed to listening to Our Community and demonstrating our intent to act with integrity, transparency, and due diligence as stewards of our resources. We want to ensure that any future endeavors, including exploring a physical presence, will be financially viable, self-sustaining, and meet the evolving needs of older adults and caregivers in Our Community. This survey is the next step in guiding our future direction.” – Beverly Ito, Keiro President & CEO

Click here for the survey press release (June 2023)

Click here for the survey result and focus group press release (February 2024)

Survey Results

On February 29, 2024, Keiro will announce the results of the survey in a one-page summary, available to all community members. The results will help Keiro explore financially feasible and sustainable service models.

In the most recent publication, we had one typo in the survey results. The reason for people moving out of their homes due to decline in health should be 64%, not 68%. We apologize for the typo. The correct versions can be viewed from below links:

The survey had a 52% completion rate from 1096 registered participants. 81.5 % of the participants completed the survey in English. All statistical testing was conducted at a 90% confidence level. Social programs hosted at Japanese/Japanese American community centers (58%) and transportation services (58%) were the two most commonly-chosen programs/services that survey respondents said would be helpful to navigate the aging journey.

A decline in health was the biggest trigger for moving to a senior residential facility. Out of all the considerations for choosing a facility, quality of care was the most important factor for 50% of the respondents compared to other factors such as amenities, cost of care, culturally sensitive care, and being near friends.

Focus Groups

As the next step to gain a better understanding of the future aging and caregiving needs in our community, Keiro plans to conduct a series of focus groups during summer 2024 to further clarify the survey responses and options for providing advanced support throughout the aging and caregiver journey. The focus groups will be conducted in different locations within Keiro’s service areas of Los Angeles, Orange, and Ventura counties. Selection of focus group participants will be prioritized for those that signed up for the community needs survey and voluntarily agree to participate.

Details on participating this survey will be released in late spring 2024.

Frequently Asked Questions

Why is Keiro conducting this survey now?

Since the sale of our former facilities in 2016, Keiro’s leadership has worked alongside professionals in the field of aging to assess and analyze trends in the senior living industry. The COVID-19 pandemic has notably impacted these trends. Keiro’s Board Chair Jack Kurihara and President & CEO Beverly Ito, are committed to continuing the ongoing process of understanding evolving community needs. The survey will help to guide Keiro in the next step in our due diligence process by moving on to focus groups and feasibility studies to consider future options for aging programs and services to meet the needs of Our Community.

Will there be a Japanese version of the survey result available?

Yes, for Japanese language, please look at

Will Keiro act upon the results of the survey?

This survey is the latest opportunity for Keiro to listen to what Our Community values in aging services. The results of this survey will provide Keiro with additional direction on what types of sustainable services could provide the highest impact to Our Community. Keiro plans to proceed with a series of focus groups, and feasibility studies within the 2024 calendar year to further contemplate services and programs that are sustainable in the future.

I disagree with Keiro’s decision to sell the former facilities. What’s in it for me?

We respect all opinions surrounding the sale in 2016. During our 60th Anniversary, Keiro acknowledged that we can always find ways to improve the way we listen to Our Community. This survey was one of many steps we have taken to reconnect with different organizations and individuals who did not agree with the sale. Everyone in our community, regardless of their opinions of the sale, will age, and Keiro will strive to be a central hub of resources throughout the aging and caregiving journey.

Is Keiro going to build a nursing home facility? Will they consider buying back the former facilities?

Keiro contracted with Vantage Research & Consulting Inc., to conduct the survey, with the intent of obtaining a comprehensive view of the different needs that exist in Our Community. This survey is the part of an ongoing commitment for Keiro to listen to what Our Community values in aging services. The results of this survey will provide Keiro with direction to explore what types of sustainable services could provide the highest impact to Our Community. Given the current industry trends and past studies, it is highly unlikely we will move forward with any type of skilled nursing home at this time, or repurchase one of our former facilities.

What has Keiro been doing with the proceeds of the sale?

Since 2016, Keiro has continued to evolve its community-based programs to support older adults and their caregivers as they age wherever they call home. Keiro has facilitated Quality of Life classes to help older adults navigate their unique aging journeys, hosted Caregiver Conferences to bring resources to family caregivers, supported the efforts of local community organizations, churches and temples to provide meaningful social programs and meals to their constituents, and has increased the community’s accessibility to palliative care services through our Iyashi Care partnership with Providence and to mental health services for low income older adults through our partnership with Little Tokyo Service Center. Keiro also partnered with ESGVJACC to open ClubGenki, an adult day program in 2023 to offer a safe and supportive social program for older adults and lessen the daily challenges of caregiving.

What will happen to Keiro’s community-based programs and services?

Throughout Los Angeles, Orange, and Ventura counties, Keiro’s programs and partnerships are providing services that will continue to expand the capacity for older adults to age well and age with confidence, wherever they call home. Keiro remains committed to serving the 85,000 older adults and their families who are living at home and in their local communities.