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During an emergency, it is of utmost importance that we know how to safely assist and evacuate individuals with hearing, vision, or mobility impairment. Do not use elevators, and remember that other hazards (such as debris or loss of electricity) may affect the safety route. Furthermore, should service animals be present during an evacuation, ensure that they are not separated from their persons (University of California, San Diego, 2014; Vanderbilt University, n.d.).
Assisting Individuals with Low Vision or Blindness
- Tell the individual what kind of disaster is taking/took place and offer your arm for guidance along the evacuation route
- As you walk, indicate where obstacles or hazards are located
- When you arrive at a safe point, describe your surrounding area to the individual and ask if any further assistance is needed
Assisting Individuals who are Hard of Hearing or Deaf
- Gain the individual’s attention via body language or writing a note
- Tell the individual about the situation and where to meet outside
- Give visual instructions to advise about the safest route or direction by pointing toward exits or evacuation maps

Assisting Individuals with Limited Mobility
- Ask the individual how they would like to be assisted in evacuating the area
- If serious bodily injury is possible in an urgent situation, consider whether they can be carried.If in an urgent situation where serious bodily injury is possible, consider whether they can be carried.
- Learn about evacuation chairs and see if there are any available to use on stairwells
Assisting Individuals Who Use Wheelchairs
- Ask the individual how they would like to be assisted in evacuating the area
- Ask if there are any concerns about pain points when being lifted
- Ask others around to bring the wheelchair along. If the wheelchair is left behind, make sure it does not obstruct exit routes
- Bring the wheelchair back to the individual as soon as possible
If you receive personal care assistance, your assistant should remain with you during any evacuation. If your personal care assistant works with a home care agency, check if there are any special provisions for emergencies such as providing services at another location (like an emergency shelter) (West, 2012; U.S. Department of Homeland Security, Federal Emergency Management Agency, & American Red Cross, 2004). Nancy West (2012) of Muscular Dystrophy Association says that if you are unable to receive such provisions, local, state, and federally funded programs may be able to offer assistance. As an extra measure, find and contact alternative providers as backup (Sollitto, n.d.).
Furthermore, it is largely possible that phone lines may be unavailable due to power outages or surges in calls which can take normally serviced regions offline. Remember to only use your cellphone or phone line to call 9-1-1 for life-threatening emergencies. Text messages or even email may be better to use to let your loved ones know how you are doing (Cellular Telecommunications Industry Association, n.d.).
Sources
Cellular Telecommunications Industry Association. (n.d.). Preparing for an Emergency. Retrieved March 1, 2025, from https://www.ctia.org/emergency-preparedness
Ready.gov (2025, February 28). People with Disabilities. Retrieved March 1, 2025, from https://www.ready.gov/people-disabilities
Sollitto, M. (n.d.). 12 Tips to Prepare the Elderly for Disasters. Retrieved July 16,2019, from https://www.agingcare.com/articles/elderly-disaster-emergency-preparedness-145628.htm
U.S. Department of Homeland Security, Federal Emergency Management Agency, & American Red Cross. (2004). Preparing for disaster for people with disabilities and other special needs (FEMA 476). Retrieved March 1, 2025, from https://www.fema.gov/pdf/library/pfd_all.pdf
University of California, San Diego. (2014, July 8). Emergency Evacuation for People With Disabilities. Retrieved July 16, 2019, from https://blink.ucsd.edu/safety/emergencies/preparedness/get-ready/disabilities.html#Know-what-to-do-during-an-evacu
Vanderbilt University. (n.d.). Evacuation for persons with disabilities. Retrieved July 16, 2019, from https://emergency.vanderbilt.edu/vu/quick-ref-guides/evacuation-disabled.php
West, N. (2012, August 12). How To Get Personal Care Assistance in EmergencyShelters – A Quest Article. Retrieved July 17, 2019, from https://www.mda.org/quest/article/how-get-personal-care-assistance-emergency-shelters